If you are dissatisfied with the product purchased from us and it is under warranty, you can return or claim it according to our conditions within 14 days or the statutory warranty period.

Please contact us before returning any goods. We kindly ask that you take a few minutes to review the return and complaint terms below.

Attach the completed return form and a copy of your invoice with the product and send it to:

UAB “Dangolakis”
Chemijos g. 27C-62, LT-51332 Kaunas, Lithuania
Email: supply@balticviper.com
Phone: +370 690 06567

Download return/complaint form: Download Form

1. General Provisions

The complaint procedure is governed by the Civil Code of the Republic of Lithuania and other consumer protection laws. A printed version is available upon request.

We are not responsible for defects caused by:

• Visible faults known to the Buyer at the time of purchase and accepted with discount
• Normal wear and tear, or product lifespan expiration
• Improper use, storage, or maintenance by the Buyer
• Damage by external forces (force majeure)

2. Submitting a Complaint

Email your complaint to supply@balticviper.com. Attach proof of purchase (invoice, receipt), photos, and describe the fault clearly.

If the item cannot be returned by standard post or is installed, an assessment may be arranged at the product location.

3. Time Limits

Claims must be made within 24 months of purchase unless otherwise stated. For second-hand goods, this may be reduced to 12 months.

Submitting a valid claim suspends the limitation period. Replaced items do not receive a new warranty period beyond the original one.

4. Resolution Timeline

The Seller will respond within 3 working days (excluding time for technical assessment). The complaint must be resolved within 30 calendar days unless agreed otherwise.

5. Condition Upon Delivery

Goods must match the agreed quality, quantity, and description. If not, the Buyer is entitled to:

• Repair or replacement
• Partial refund (price reduction)
• Full refund if replacement is not possible

6. Essential vs Non-Essential Defects

Essential defects prevent proper use; the Buyer may request cancellation and refund. Minor defects may qualify for a repair or price reduction.

7. Repeated Defects

If the same defect recurs more than twice or multiple different faults occur, the Buyer may request replacement, discount, or refund.

8. Costs and Disputes

If the complaint is accepted, return costs will be reimbursed. If disputed, the Buyer may request an expert opinion or contact a consumer dispute resolution body (e.g. www.vvtat.lt).

9. Additional Warranty

Any commercial warranties beyond legal obligations will be governed by this procedure unless stated otherwise in writing.

10. Contact

For any warranty or return-related matters, please contact us at:

Phone: +370 690 06567
Email: supply@balticviper.com

This policy is valid from [INSERT DATE].